Contact Form Not Sending Submission Emails

This issue can generally occur for two reasons: incorrect form configuration or an SMTP/email delivery issue.

1. Check the contact form configuration
   • Open the specific contact form and review its email/notification settings.
   • Verify that the recipient email address, sender email, reply-to address, and other required fields are configured correctly.
   • Check for any missing or incorrect email addresses or configuration values.
2. Check the SMTP configuration
   • Verify that the SMTP plugin is properly configured.
   • Send a test email to a test/verified email address.
   • Check the email log to confirm whether the email was generated and sent successfully. If an email logging plugin is not already available, activate one temporarily for troubleshooting.
3. Check the SMTP error details
   • If the test email fails, the SMTP plugin should display the reason for the failure.
   • Common causes include authentication failures, incorrect SMTP credentials, expired API credentials, or incorrect SMTP settings.
   • Re-verify the SMTP username/password or API credentials and confirm that the configured SMTP settings are correct.
4. Retest the contact form
   • Once the configuration or SMTP issue is resolved, submit the contact form again and verify that the email is successfully delivered to the intended recipient.