- Connect to the site via SFTP/SSH and check the
debug.logfile for any relevant errors. - If there are no errors in the logs, rename the
pluginsfolder temporarily and try accessing the login page and/wp-admin/again. - If an error points to a specific plugin, rename only that plugin’s folder instead of disabling all plugins.
- Once the issue is identified, restore the folder name and proceed with further troubleshooting or plugin replacement/update as needed.
Symptom
Client or team member cannot reach or use the WordPress admin login.